Patient Responsibility

It is your responsibility as a patient to ensure that you are compliant with the following policies:

Regularly attending appointments at the intervals determined by your provider
Keeping track of your medication refill status and knowing if you will run out prior to your next appointment

Medication Refill Policy

At Integrated Psychiatry Services, we are committed to providing you with the best possible care; however, we are not a 24-hour facility. Timely requests for medication refills are the patient’s responsibility.

Our Policies.

No-Show Policy

Not showing up to appointments wastes the time and effort of our staff, and we wish to avoid this.

Please cancel any appointments that you cannot make with a minimum 24-hour advance notice to avoid being counted as a “no-show” or incur the following fees:

< 24 hours prior to an intake appt = $100 cancellation fee
< 24 hours prior to a follow-up appt = $50 cancellation fee

Termination
In repeated instances of no-shows or cancellations not made in accordance with our company policies, you will be issued a written warning the 2nd time, and then it will be considered just cause for termination, and your chart will be closed with our practice.

Controlled Substance Policy

We may prescribe controlled substances to clients at times. The following restrictions are mandated:

Our prescribers do not prescribe benzodiazepines as a first-line treatment for anxiety due to their high potential for dependence.
Our prescribers do not prescribe benzodiazepines to patients who are currently maintained on opioid medications or methadone, nor will they continue this combination for new clients seeking to transfer their care from another prescriber due to the high risk of overdose.
Controlled substances will not be refilled earlier than the prescribed interval, nor will we change the dose or frequency of a controlled medication so that you can obtain an early refill.
Controlled substances will not be replaced if they are lost, damaged, or stolen.
Initial drug screen is mandatory. Random drug screens and pill counts will be requested at our discretion.
Pharmacy refill requests are not accepted for controlled substances.
CONTROLLED MEDICATIONS*
All new clients requiring controlled medications must have an in-office evaluation.
Subsequent appointments can be telehealth.

Medication Refill Policy

To ensure appropriate care and respect for both patients and providers, it is advisable to follow these guidelines:

Please allow 3 business days for processing. It is your responsibility to notify our clinic at least 72 hours prior to running out of medicine.
Medication refills will be made only at the time of an office visit or during regular office hours. If you do not have a future appointment scheduled when a refill request is made, then your request will not be processed until you have done so.
Refills generally will not be given after office hours, during the weekends, or on holidays, so please schedule your appointments accordingly.
Plan Ahead: Anticipate your prescription refill needs and make sure you have an adequate supply of medication to last through weekends and holidays. Take into account any upcoming vacations or holidays when healthcare providers may have limited availability.
Respect Emergency Procedures: If you have a genuine emergency or urgent medical need, follow the appropriate emergency procedures in your area. If you run out of medication at a time when our office is closed, please head to the nearest emergency room if your health is at risk.
Please do not contact providers directly after business hours, on weekends, or on holidays to request prescription refills. Contacting providers directly after business hours, on weekends, or during holidays for non-urgent matters, such as requesting emergency prescription refills, may disrupt their personal time and prevent them from fully recharging and being available for emergencies and critical patient needs.
Any messages left on our answering machine will not be checked until the next business day and cannot be used for rapid communication after business hours.